Choosing the Best Restoration Company in the Houston Area

When trying to select a restoration company, it’s challenging to decide the best option, especially when time is of the essence. The biggest question is whether you should go with a large nationwide franchise, like ServPro, or a locally based company, like Frontier. We’ll help you understand some of the pros and cons of each provider.

ServPro for Restoration vs. Frontier Services Group

While Servpro is a large and well-known restoration company with a nationwide presence, some potential disadvantages can be identified based on available information:

• Variable Customer Service and Pricing: As a franchise-based system, service quality and pricing can vary significantly between different locations. Some customers have reported issues with overcharging, lack of price transparency, and unprofessional behavior from technicians.
• Inconsistent Quality: Reviews suggest that the quality of work can be inconsistent. Some customers have had positive experiences, while others have reported incomplete jobs, further damage to their property, or the need to clean up after Servpro's services.
• Billing Issues: There are complaints about unexpected charges, inflated bills, and difficulties in resolving billing discrepancies. Some customers felt they were overcharged, especially when insurance was involved.​​
• Communication Problems: Some reviews mention poor communication, difficulty in getting estimates, and a lack of follow-through from certain franchises.
• No Online Quotes: Servpro typically requires an on-site inspection to provide a quote, which can be inconvenient for customers who want a preliminary estimate.

It's important to note that many customers have also reported positive experiences with Servpro, praising their quick response time and effective restoration services. However, the potential for these disadvantages should be considered when making a decision. It's always advisable to research local franchises and get multiple quotes before committing to a restoration company.

The Benefits of Choosing Frontier Services Group for Your Restoration Needs in Houston & The Woodlands

Choosing Frontier Services Group for your disaster restoration needs in the Greater Houston area comes with numerous advantages, built upon a foundation of experience, customer care, and comprehensive service offerings. With over a decade of experience in the field, Frontier Services Group brings a wealth of knowledge and expertise to every project, ensuring that your restoration is handled efficiently and effectively. This extensive experience translates to a deeper understanding of the unique challenges presented by disasters in the Houston area, allowing them to tailor their approach to your specific situation.

The founders of Frontier Services Group were driven by a desire to provide a higher standard of care to families and business owners during incredibly stressful times. This commitment to treating clients with the utmost respect and empathy is a core value of the company. They understand that dealing with the aftermath of a disaster is emotionally taxing, and their approach is designed to alleviate that burden by providing clear communication, transparent processes, and genuine support throughout the restoration journey. This focus on customer care is reflected in their consistently positive reviews and high ratings on platforms like Google, Facebook, and Yelp, where satisfied clients frequently praise their professionalism, responsiveness, and compassionate service.

Insurance Assistance with Disaster Restoration Claims

One of the most significant benefits of working with Frontier Services Group is their ability to work directly with your insurance company. Navigating the complexities of insurance claims can be overwhelming, but Frontier Services Group streamlines the process by acting as a liaison between you and your insurer. They have a thorough understanding of insurance procedures and can advocate on your behalf to ensure that your claim is processed smoothly and that you receive the coverage you are entitled to. This direct collaboration with insurance companies saves you time, reduces stress, and increases the likelihood of a favorable outcome.

24/7 Emergency Help for Fires & Water Damage

Disasters rarely adhere to a 9-to-5 schedule, which is why Frontier Services Group offers 24/7 emergency services. Whether it's a burst pipe in the middle of the night or storm damage on a weekend, their team is available around the clock to respond to your call for help. This immediate response is crucial in minimizing further damage and beginning the restoration process as quickly as possible. Knowing that you have a reliable partner who is available whenever disaster strikes provides invaluable peace of mind.

Frontier Services Group is the Top Company for Water Damage & Fire Damage Restoration Services

In summary, Frontier Services Group stands out for its extensive experience, unwavering commitment to customer care, direct collaboration with insurance companies, and round-the-clock emergency services. These benefits combine to make them a trusted and dependable choice for disaster restoration in the Greater Houston area, offering not just restoration services, but also support, guidance, and a path towards recovery.